Frequently Asked
Questions

The minimum deposit at 7gl is ₱100 for most payment methods including GCash and Maya. Minimum amounts may vary slightly depending on the payment channel selected. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your chosen payment provider.

GCash and Maya deposits are typically credited to your 7gl account instantly — usually within seconds. Bank transfers via BPI, BDO, or Metrobank may take between 15 minutes and 2 hours depending on the bank's processing time. If your deposit has not reflected after 3 hours, please contact 7gl support with your transaction reference number.

7gl does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside 7gl's control.

Yes. 7gl provides deposit limit tools as part of our responsible gaming program. You can set daily, weekly, or monthly deposit caps directly from your Account Settings under the Responsible Gaming section. Limits take effect immediately when reduced. Increasing a limit requires a 7-day cooling-off period before the new limit applies.

GCash and Maya withdrawals are typically processed within 1–3 hours after approval. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks are usually completed within 1–2 business days. Withdrawal requests are reviewed by 7gl's finance team before processing. Requests submitted on weekends or public holidays may take slightly longer.

The minimum withdrawal amount at 7gl is ₱200. There is no maximum single withdrawal limit for fully verified accounts, though large withdrawals may be subject to additional review by our finance team as part of standard anti-money laundering procedures. We recommend keeping your KYC documents up to date to avoid any delays.

Withdrawals may be delayed for several reasons: your KYC verification is incomplete, your account has an active bonus with unmet wagering requirements, the withdrawal amount exceeds your daily limit, or the request was flagged for routine security review. If your withdrawal has been pending for more than 24 hours, please contact 7gl support via live chat with your transaction reference number and our team will investigate promptly.

Withdrawal requests that are still in "Pending" status can be cancelled from the Cashier section of your account. Once a withdrawal has moved to "Processing" or "Approved" status, it can no longer be cancelled. If you need to cancel an in-progress withdrawal, contact 7gl support immediately — we cannot guarantee cancellation once processing has begun.

Yes. 7gl is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile experience is smooth and responsive, whether you're playing on a budget Android phone in Cebu or the latest iPhone in BGC, Taguig.

Yes. All games at 7gl use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency. 7gl operates in compliance with PAGCOR standards for game fairness.

Fortune Bingo is one of 7gl's most popular game categories, combining the classic bingo format with exciting multipliers and bonus features. It's a fast-paced, easy-to-learn game that's hugely popular among Filipino players. You can find Fortune Bingo in the main game lobby or navigate directly via the Fortune Bingo link in the site menu.

Minimum bet amounts vary by game. Many slot games at 7gl start from as low as ₱1 per spin, making them accessible for players with any budget. Table games and live casino games typically have minimum bets starting from ₱10 to ₱50. Check the individual game's info panel for its specific minimum and maximum bet limits before playing.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be converted to real withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements and eligible games vary by promotion — always check the specific bonus terms.

Log in to your 7gl account and navigate to the Promotions section. Find the bonus you want to claim and click "Opt In" or enter the relevant promo code in the Cashier section when making a qualifying deposit. Some bonuses are credited automatically upon deposit — the promotion details will specify which method applies. Contact support if a bonus you expected was not credited.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal while an active bonus is still in play, the bonus and any winnings derived from it may be forfeited. You can choose to forfeit a bonus manually from your account settings if you prefer to withdraw your real-money balance without completing the wagering requirements.

Yes. 7gl provides a full suite of responsible gaming tools including deposit limits, loss limits, session time limits, and cooling-off periods. All tools are accessible from your Account Settings under the Responsible Gaming tab. Limits that reduce your activity take effect immediately. Increases to limits are subject to a 7-day waiting period to protect players from impulsive decisions.

If you feel that gambling is negatively affecting your life, finances, or relationships, we strongly encourage you to take action immediately. Use 7gl's self-exclusion tool to close your account, and consider reaching out to a professional support organization. PAGCOR operates responsible gaming programs for Filipino players. You can also speak to a trusted friend, family member, or counselor. There is no shame in asking for help — it is the right thing to do. Visit our Responsible Gaming page for more information and resources.

7gl enforces a strict 21+ age policy. All players must confirm their age during registration, and full KYC identity verification — including a government-issued ID — is required before any withdrawal is processed. Accounts suspected of being held by underage players are immediately suspended pending investigation. If you believe a minor has accessed 7gl using your details, contact support immediately.

To keep your 7gl account secure: use a strong, unique password that you don't use on other sites; enable two-factor authentication (2FA) from your account security settings; never share your login credentials with anyone; always log out after playing on shared or public devices; and be cautious of phishing attempts — 7gl will never ask for your password via email or chat. If you suspect unauthorized access to your account, change your password immediately and contact support.

7gl collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your data is used solely for account management, identity verification, and service improvement purposes. We do not sell your personal information to third parties. For full details on how your data is collected, stored, and used, please review our Privacy Policy.

If you notice any transactions, bets, or login activity on your 7gl account that you did not authorize, take the following steps immediately: change your password, enable 2FA if not already active, and contact 7gl support via live chat. Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity while the issue is resolved.